Cadence Reply Privacy Policy
In short: your messages stay on your iPhone.
- No account, no ads in the app, no selling of data.
- Replies are written by Apple Intelligence on your iPhone (or Apple Private Cloud Compute, if you allow it).
- The app sends crash reports and a few app-use counts (installs, sessions, first reply used, Cadence Plus purchases). None of it ever includes message text, replies or names.
- iOS asks once if Cadence may track. The advertising ID is used only if you tap Allow. The app works the same if you don't.
1. What we collect
Cadence Reply is published by ServiceAi HQ LLC ("ServiceAi", "we", "us"). There is no account and no sign-in. We do not run a server that receives your messages.
| Data | Collected by us? |
|---|---|
| Messages you reply to, your drafts, what you type | No. Never leaves your iPhone except to Apple Private Cloud Compute if you allow it. |
| Contact names and phone numbers | No. |
| Crash data and performance data | Yes, anonymous. Not linked to you, not used for tracking. See section 6. |
| App-use counts (install, session, first reply used, Cadence Plus purchase) | Yes, through Meta App Events. See section 7. |
| Advertising ID | Only if you tap Allow on the iOS tracking question. See section 7. |
| Apple Search Ads attribution token | Yes, once after install. Not linked to you. See section 7. |
| Location, contacts, photos | No. The app does not ask for these. |
2. What the keyboard can see
- iOS lets a keyboard see only the text box you are typing in. Cadence Reply cannot read your conversations or your notifications.
- It never records keystrokes. In password fields iOS always switches to Apple's keyboard.
- Full Access is optional. With it on, the keyboard can read the clipboard only when you tap Reply to copied, and it can read the replies the app prepared for you (stored on your iPhone in an area shared only between the Cadence app and its keyboard). Apple shows a general warning when you turn on Full Access; Cadence uses it only for these two things.
- Without Full Access, typing, Polish and saved replies still work.
3. How replies are written
Replies are written by Apple Intelligence on your iPhone. On iOS 27 or later, if the on-device model is not available, Apple Private Cloud Compute may be used; you can turn this off in the app's Settings. Apple states that Private Cloud Compute does not keep your text, and ServiceAi cannot access it. No other AI company processes your text.
4. Auto-draft with Shortcuts (optional)
If you set up a Shortcuts "Message" automation, iOS gives Cadence the text of a new message and who sent it, only for the people you choose. Cadence writes replies on your iPhone and keeps the message, the sender's name and the replies in the app's on-device storage so the keyboard can show them. They are deleted after 15 minutes. Nothing is sent to ServiceAi, and Cadence never sends a message for you. Delete the automation in the Shortcuts app to stop it.
5. What stays on your iPhone
- Your tone settings and saved replies.
- Your most recent drafts and the last auto-draft message (deleted after 15 minutes).
- Texts you paste to teach Cadence your tone are analyzed on the phone and thrown away.
- Deleting the app deletes all of it. We hold none of it, so there is nothing to delete on our side.
6. Crash and performance reports
To fix bugs, the Cadence Reply app (not the keyboard) sends crash reports and performance measurements (for example app hangs, slow launches and memory use) to Sentry, our crash-reporting provider, and reads Apple's on-device MetricKit diagnostics.
- Reports include technical details only: app version, iOS version, device model and where in the code a problem happened.
- They never include message text, drafts, replies, what you type, or contact names. Personal data sending is turned off and reports are scrubbed before they leave the phone.
- Crash reports are not linked to you, and are not used for advertising or tracking.
Apple may also share crash data with developers if you choose to in iOS Settings > Privacy & Security > Analytics & Improvements.
7. App-use counts and ad measurement
To see which ads bring people to Cadence Reply, the app (not the keyboard or share extension) uses two tools:
- Meta App Events (Meta Privacy Policy): records that the app was installed and opened, the first time you use a drafted reply, and Cadence Plus purchases. These events carry only the event name and fixed labels, never message text, drafts, saved replies, contact names or what you type.
- The iOS tracking question: after your first reply, iOS asks once whether Cadence may track you across other companies' apps and websites. If you tap Allow, Meta also receives your device's advertising ID so it can match installs to ads. If you tap Ask App Not to Track, the advertising ID is never sent and everything in the app works the same. Change it any time in iOS Settings > Privacy & Security > Tracking.
- Apple Search Ads attribution: once after install, the app asks iOS for Apple's attribution token, which tells us whether an Apple Search Ads ad led to the download. It is not linked to you.
We do not sell any of this data, and we never use it to read or profile your conversations.
8. Purchases
Cadence Plus is sold and billed by Apple. We do not receive your name or payment details. Manage or cancel it in iOS Settings > your name > Subscriptions.
9. Reporting a reply
If you flag an AI reply, it is saved on your iPhone. The app can open Mail with the reply filled in; nothing is sent unless you send it.
10. Children
Cadence Reply is not directed to children under 13, and we do not knowingly collect information from children.
11. This website
This page is part of serviceaihq.com. The website's own measurement tools are described in our website Privacy Policy. They are not part of the Cadence Reply app.
12. Changes
If the app's handling of information changes, we will update this page with a new effective date before the change takes effect.
13. Contact
- ServiceAi HQ LLC
- Email: [email protected]
- Phone: (855) 338-2849