Data Deletion

ServiceAi HQ LLC · serviceaihq.com · last updated 22 August 2026

You can ask us to delete the personal information we hold about you at any time, for any reason, and we will do it. This page explains how, what happens, and the narrow set of things we may have to keep.

1. Start in the right place

We hold information in three different capacities, and the route differs.

(a) You contacted ServiceAi, or you are a ServiceAi client. Enquiries, correspondence, bookings, invoices and account records. Email us as described in section 2.

(b) You use the Body Ops application. Your account, training and health data. Delete your account directly in the app — see section 4. You can also email us.

(c) You are a customer, patient or member of one of our clients. If your record sits in a system we operate for a business you deal with, that business decides what happens to it — we process it on their instructions. Contact that business directly. If you contact us instead, we will tell you who holds it and pass the request on, and we will act on their instruction promptly.

2. How to request deletion

Email [email protected] with the subject "Data deletion request", from the email address associated with your data where possible. Tell us what you want deleted — everything, or a specific item — and, if you are writing from a different address, enough detail for us to find your records.

You may also call (323) 863-6989 or write to the address in section 9.

Authorised agents. Someone may make a request for you if they provide your written permission. We may still contact you to confirm.

3. What we do when you ask

• We confirm receipt within 2 business days.
• We verify the request comes from you, or from someone authorised to act for you. This protects you from someone else deleting your records.
• We tell you if anything in section 6 applies to your request.
• We delete the data within 30 days and confirm in writing when it is done. Where the law allows a longer period for a complex request, we will tell you before the 30 days are up.

There is no charge for a reasonable request, and we will not treat you differently for making one.

4. Body Ops app — deleting your account

You can delete your Body Ops account from inside the app, without contacting anyone. This removes your account and the data attached to it, including:

• your profile and sign-in details;
• workouts, programs, logged sessions and progression history;
• nutrition entries and body measurements;
• readiness data derived from any health source you connected;
• progress photographs you uploaded;
• Coach conversations, generated programs and weekly reports.

Connected health services. Deleting your account stops us reading from Apple Health, Garmin or Whoop. It does not delete anything held by those services — revoke our access and manage that data in Apple's Health app or in the connected service. Where we wrote workouts back to Apple Health, those entries remain in Apple Health under your control.

Subscriptions. Deleting your account does not cancel an active subscription. Cancel it in your Apple ID settings, or it will continue to renew.

5. Facebook and Instagram data

If you connected a Facebook Page or Instagram account to one of our tools, we stored an access token so we could act on your instruction. You can remove it in either of two ways:

• Revoke it yourself — Facebook Settings → Business Integrations, find "ServiceAi", and remove it. This immediately invalidates our access.
• Ask us — email us as above and we will delete the stored token and any content we collected through it.

Tokens are stored encrypted and are only ever used for the actions you asked for. Removing the integration does not delete anything on Facebook or Instagram itself — those posts and messages remain under your control on those platforms.

6. What we may have to keep

We will tell you if any of this applies to you. Deletion does not extend to:

• Records we are legally required to retain — invoices and tax records, generally for seven years.
• SMS opt-out records. We must keep a note that you said STOP, or we would have no way of knowing not to text you again.
• Backups, which expire on their own cycle within 90 days. Deleted data is not restored into active use from a backup.
• Aggregated or de-identified statistics that can no longer be linked to you.
• Records we need to establish, exercise or defend a legal claim, or to detect and prevent fraud and abuse — kept only as long as necessary for that purpose.

7. Third parties

Analytics and advertising data held by Google and Meta is controlled by them, not by us. We can stop sending it, and we will, but deleting what they already hold has to be done through their own tools. We will point you to the right one.

Where a request concerns data we sent to a processor to run the service, we will pass the deletion instruction to that processor.

8. If we cannot fully comply

If we decline a request, or can only partly fulfil it, we will tell you why and what we have kept. You may ask us to reconsider by replying, and a different person will review the decision. You also have the right to complain to your state Attorney General or, where applicable, your data protection authority.

9. Contact

ServiceAi HQ LLC · 4040 Piedmont Dr #276, Highland, CA 92346 · [email protected] · (323) 863-6989

See also our Privacy Policy for what we collect and why.