ServiceAi HQ LLC · Team Recorder for iPhone and Apple Watch · effective 8 November 2026
Team Recorder is an iPhone and Apple Watch app published by ServiceAi HQ LLC ("ServiceAi", "we", "us"). This policy explains how the app handles your information. In short: your recordings, transcripts, notes and calendar selections stay on your own devices. From version 1.0.2 the app sends anonymous crash and hang reports so we can fix problems; they never contain anything you record or write and are not linked to you.
Team Recorder records conversations and meetings on Apple Watch or iPhone, imports audio files and plain-text notes, plays recordings back, and lets you add private titles and notes. It can transcribe recordings on your device using Apple's Speech framework (iOS 26 on supported iPhones), and create summaries and action drafts on your device using the Apple Intelligence on-device model where your iPhone supports it. It can show a read-only view of your Apple Calendar events so you can link a recording to a meeting, and it can schedule local reminders on your iPhone.
Team Recorder has no account and no sign-in, and it does not connect to any ServiceAi server. It contains no advertising and no tracking. We do not sell or share any information from the app.
Crash and hang reports (version 1.0.2 and later). If the app crashes, freezes or hangs, it sends a diagnostic report to Sentry (Functional Software, Inc.), the crash-reporting service we use as our processor. A report contains the type of problem, code locations (stack trace), app and iOS version, device model and basic performance figures such as launch and hang times. Before a report leaves your iPhone the app removes file names, paths, web addresses, e-mail addresses, phone numbers and quoted text, and it attaches no user ID, screenshot or name. Reports never contain audio, transcripts, notes, titles or calendar details. They are not linked to you, not used for advertising or tracking, and used only to find and fix bugs.
Usage statistics. The app includes the TelemetryDeck analytics library, but it is switched off: it sends nothing. Our App Store privacy label lists the anonymous usage data and device identifier it would use, so the label stays accurate; if we ever turn it on we will update this page first.
Other than crash reports, the app makes no network requests of its own. The only download is Apple's: the first time you transcribe, iOS may download Apple's English speech model to your iPhone. No audio or text is sent with that download.
Audio, transcripts, summaries, notes and titles are stored on your device only.
Apple Watch recordings are transferred to your paired iPhone through Apple's WatchConnectivity framework, over the secure connection Apple maintains between your paired devices. They are not sent to ServiceAi.
Transcription and summaries run on your device using Apple's on-device Speech framework and the on-device Apple Intelligence model. Your audio, transcripts and summaries are not sent to ServiceAi, to Apple or to any other artificial-intelligence provider.
Backups. Recording and review files are excluded from iCloud and iTunes/Finder device backups, so they do not leave your device that way either.
Calendar. If you allow calendar access, event details are read on your device only. Team Recorder never uploads your calendar and never creates, changes or deletes calendar events.
No sharing or upload. Team Recorder has no recording share, export, upload or team feature. Files you import are copied into the app on your device and stay there.
Crash and hang reports. From version 1.0.1, if the app crashes, freezes or launches slowly, iOS may hand the app Apple's diagnostic report (MetricKit) on a later launch. The app keeps a short summary on your iPhone: the type of problem, app and iOS version, device model and code locations. It never includes audio, transcripts, notes, titles or calendar details. In version 1.0.1 this summary was not sent anywhere automatically; from version 1.0.2 crash and hang reports are also sent to Sentry as described in section 2. You can view the count under Settings > Crash and hang reports and, if you tap Share reports, send the on-device summary with the iOS share sheet to anyone you choose, for example to our support address.
Microphone — used only when you start a recording.
Calendar — optional, read-only, used to show your events next to your
recordings.
Notifications — optional, used only for local notifications scheduled on
your iPhone (for example the test reminder in Settings). They never contain meeting content.
Speech recognition — used only when you tap Transcribe on a saved recording;
transcription runs on your device.
You can change any of these at any time in the iOS Settings app.
You are responsible for telling the people you record and obtaining their consent where the law requires it. Some places, including California and other all-party-consent states, require everyone in a conversation to agree before it is recorded. While recording, the app shows a visible recording indicator and timer, and iOS shows its own microphone indicator.
Your data stays on your device until you delete it. To delete a recording, open it and choose Manage or delete recording > Delete iPhone copy. Deleting the app removes all of its data from that device. Recordings kept on Apple Watch are deleted on the Watch, under Recordings > Delete from Watch. We hold none of your recordings or notes. Anonymous crash reports are deleted automatically by Sentry within 90 days; because they are not linked to you, we cannot find or delete a report for a specific person.
Team Recorder is not directed to children under 13, and we do not knowingly collect any information from children.
This page is part of serviceaihq.com. The website's own measurement tools are described in our website Privacy Policy; they are not part of the Team Recorder app.
If the app's handling of information changes, we will update this page with a new effective date before the change takes effect.
ServiceAi HQ LLC · [email protected] · (855) 338-2849
Help with the app: Team Recorder Support.