DualCam Ember
Privacy policy

DualCam Ember Privacy Policy

ServiceAi HQ LLC · DualCam Ember for iPhone · Effective 5 November 2026 (2026-11-05)

In short: ServiceAi collects no data from DualCam Ember. App Store privacy label: Data Not Collected.

  • Camera and mic go only over your local network to your own receiver.
  • Recordings stay on your phone, or in your own iCloud Drive folder if you pick one.
  • No account, no ServiceAi server, no analytics, no ads, no tracking.

1. Data we collect

None. DualCam Ember is published by ServiceAi HQ LLC ("ServiceAi", "we", "us").

  • No account and no sign-in.
  • No ServiceAi server. Nothing from the app is sent to ServiceAi.
  • No analytics, no crash-reporting SDK, no advertising, no tracking.
  • The only third-party SDK is the NDI® SDK, used to carry video over your local network. NDI® is a registered trademark of Vizrt NDI AB.
  • We do not sell, share or receive any information from the app.

2. Camera video and audio

  • Camera video and microphone audio go only over your local network, directly to the NDI receiver you connect, such as OBS Studio on your own computer.
  • Frames are sent only while a receiver is connected.
  • Phone mic audio is sent only if you turn it on.
  • Nothing goes to ServiceAi.

3. Finding devices on your network

  • NDI discovery uses Bonjour (mDNS) on your local network, under the service type _ndi._tcp.
  • If you turn on the control page, it is advertised on your local network as _dualcam._tcp.
  • These announcements stay on your local network.

4. Recordings and settings

  • Recordings stay in the app's storage on your phone (Files > On My iPhone > DualCam).
  • iCloud Drive (optional). If you pick an iCloud Drive folder, finished recordings move there and leave the phone. iCloud Drive is run by Apple under your own iCloud account and Apple's Privacy Policy. ServiceAi has no access to it.
  • Settings, presets and the teleprompter script are stored only on your phone.
  • Deleting the app deletes everything stored in the app. Because we hold none of your data, there is nothing for us to delete on our side.

5. Control-from-a-computer page

  • Off by default. You turn it on with the "Control from a computer" switch, and off with the same switch.
  • When on, the phone serves a small web page on your local Wi-Fi at http://<phone-ip>:8765. It can change camera settings, run the teleprompter, start or stop phone recording and download recordings.
  • The page runs on your phone. It is not a ServiceAi service and sends nothing to ServiceAi.

No password. Anyone on the same Wi-Fi can open the page while it is on, including downloading recordings. Turn it on only on networks you trust.

6. Permissions

You can turn any of these off at any time in iOS Settings > DualCam.

PermissionUsed for
CameraStreaming and recording video
MicrophoneSending phone audio to OBS Studio and recording it
Local NetworkFinding OBS Studio and sending video to it; the optional control page

7. Apple diagnostics

Apple may share crash and usage data with app developers only if you choose to share with app developers in iOS Settings. This is optional and controlled by Apple, not by the app.

8. Children

DualCam Ember is not directed to children under 13. We do not knowingly collect any information from children, and the app collects no data from anyone.

9. This website

This page is part of serviceaihq.com. The website's own measurement tools are described in our website Privacy Policy. They are not part of the DualCam Ember app.

10. Changes to this policy

If the app's handling of information changes, we will update this page with a new effective date before the change takes effect.

11. Contact