DualCam Ember
Support

DualCam Ember Support

Get both iPhone cameras into OBS Studio over NDI®, and fix the common snags.

Need a person? Email [email protected] or call (855) 338-2849.

1. Setup with OBS Studio

  1. Install on your Mac or PC

    • OBS Studio
    • The free DistroAV plugin (NDI for OBS Studio)
    • The NDI runtime from NDI Tools

    Restart OBS Studio after installing the plugin.

  2. Join the same Wi-Fi

    Put the iPhone and the computer on the same Wi-Fi network.

  3. Open DualCam and allow access

    Allow Camera, Local Network and, if you want phone audio, Microphone. Keep the app open.

  4. Add the cameras in OBS Studio

    • Sources > + > NDI Source
    • Pick <phone name> (iPhone Front)
    • Repeat and pick <phone name> (iPhone Back) for the second camera

Phone mic audio, when on, rides on the first camera feed.

2. Troubleshooting

OBS Studio doesn't see my phone

  • Phone and computer are on the same Wi-Fi (not a guest network, which often blocks devices from seeing each other).
  • DualCam is open on the phone.
  • Local Network permission is on (see below).
  • DistroAV and the NDI runtime are installed, and OBS Studio was restarted after.
  • The computer's firewall allows OBS Studio on your network.

Local Network permission

DualCam needs it to find OBS Studio and send video. Turn it on in iOS Settings > DualCam > Local Network, then reopen the app.

The phone gets hot

  • Turn on black-screen mode in DualCam while streaming.
  • Use 1080p or 720p and 30 fps instead of 4K or 60 fps.
  • Keep the phone out of direct sun and give it some airflow.

My video looks blurred

That is Apple's Portrait effect. Open Control Center > Video Effects while DualCam is open and turn Portrait off.

I can't reach the control page

  • DualCam must be open and the phone unlocked.
  • "Control from a computer" must be switched on in the app.
  • The computer must be on the same Wi-Fi. Open http://<phone-ip>:8765 in its browser.

The page has no password: anyone on that Wi-Fi can open it while it is on. Use it only on networks you trust.

3. Where recordings are

SettingLocation
DefaultFiles > On My iPhone > DualCam
iCloud Drive folder pickedFinished recordings move to that folder in your iCloud Drive and leave the phone
Control page onYou can also download recordings from the control page

Recordings are full-quality HEVC video with AAC audio. Deleting the app deletes recordings stored in the app.

4. Contact

Tell us your iPhone model, iOS version and what you see on screen.